Education (Domestic Tertiary Student Contract Dispute Resolution Scheme) Rules 2021

6 Support to enable student claimant to make claim

(1)

To enable a student claimant to make a claim, the DRS operator must, where appropriate and at a reasonable cost,—

(a)

provide additional support (for example, interpretation, translation, or language services):

(b)

refer the student claimant to support services outside the DRS operator (for example, student advocacy, disability support, or well-being support services).

(2)

If requested by the student claimant, the support and services must be independent of the provider against whom they have lodged a dispute.