(1)
A student claimant may lodge a dispute against a provider by making a claim under the scheme to the DRS operator.
(2)
A claim must set out the following information:
the student claimant’s name:
confirmation that the student claimant is a domestic tertiary student (or a former or prospective domestic tertiary student):
the name of the provider:
sufficient information about the dispute to enable the DRS operator to assess whether to accept the dispute.
(3)
A claim may be made in writing or orally.
(4)
The DRS operator must record in writing a claim made orally and confirm the record of the claim with the student claimant.
(5)
A student claimant must not be charged a fee for making a claim under the scheme.