Education (Domestic Tertiary Student Contract Dispute Resolution Scheme) Rules 2021

Part 1 Dispute resolution process

Lodging disputes

5 How to lodge dispute with DRS operator

(1)

A student claimant may lodge a dispute against a provider by making a claim under the scheme to the DRS operator.

(2)

A claim must set out the following information:

(a)

the student claimant’s name:

(b)

confirmation that the student claimant is a domestic tertiary student (or a former or prospective domestic tertiary student):

(c)

the name of the provider:

(d)

sufficient information about the dispute to enable the DRS operator to assess whether to accept the dispute.

(3)

A claim may be made in writing or orally.

(4)

The DRS operator must record in writing a claim made orally and confirm the record of the claim with the student claimant.

(5)

A student claimant must not be charged a fee for making a claim under the scheme.